Get a PDL Account
Request a Payload Developer or an ISS Integrator Account.
The Helpdesk processes the account request, gets approval, assigns a Username and Password.
Configure the Browser. The Helpdesk provides support for IE, some support for Mozilla Firefox, and for Apple Macs.
PDL and Java 7
PDL now works with any version of Java 7.
PDL recommends that you download the latest version - Java 1.7 Update 21.
NASA Certificates Required
See the Configure Browser section for certificate installation instructions.
Active X Controls
If Active X controls are not enabled, please call your IT Support Personnel.
The PDL Helpdesk cannot help with this issue.
For NASA Users, the PDL User's Guide is available in EDMS,
Document Number D683-35473.
Non-NASA users, please call the PDL Helpdesk for assistance.
Support / Helpdesk
PDL Known Issues & Workarounds