Welcome to the

New Users

Get a PDL Account

Request a Payload Developer or an ISS Integrator Account. The Helpdesk processes the account request, gets approval, assigns a Username and Password.
Payload Developer
ISS Integrator

Configure the Browser

The Helpdesk provides support for IE, some support for Mozilla Firefox, and for Apple Macs.





New Feature

PDL is configured to work with Java 1.7.
If you have Java 7, a Security Warning (see Java7 Security Warning ) may appear.
Please click the check box to accept the risk and then click Run.

NASA Certificates Required

See the Configure Browser section for certificate installation instructions.

Active X Controls

If Active X controls are not enabled, please call your IT Support Personnel.
The PDL Helpdesk cannot help with this issue.

User's Guide

For NASA Users, the PDL User's Guide is available in EDMS,
Document Number D683-35473.

Non-NASA users, please call the PDL Helpdesk for assistance.

Support / Helpdesk

Helpdesk Hours : 9am - 3pm Monday - Friday
Voice mail and email left before 9am will be handled the same business day.
Voice mail and email left after hours will be handled the next business day.

Known Problems

PDL Known Issues & Workarounds

Hints & Tips

Turn OFF Pop-up Blocker


(1) Passwords are case sensitive.
(2) Must contain at least 12 characters
(3) Cannot use the last 24 passwords
(4) Must contain at least 1 number
Forgot your password? Call the Helpdesk.

Go To Adobe
Some PDL reports are viewed in Adobe Acrobat PDF format. To view these reports, the Reader must be installed.

Install and Configure Firefox
Firefox is an alternative browser.

Please call the PDL Helpdesk with any MacIntosh computer issues