Welcome to the




New Users


Get a PDL Account


Request a Payload Developer or an ISS Integrator Account. The Helpdesk processes the account request, gets approval, assigns a Username and Password.
Payload Developer
ISS Integrator


Configure the Browser


The Helpdesk provides support for IE, some support for Mozilla Firefox, and for Apple Macs.
nasaca_cacert.cer

treasury_cacert.cer


Login!


Login

USER SUPPORT

New Features

To meet NASA password security requirements,
new software has been installed to the PDL system.
Before logging in for the first time,
you must call the Helpdesk to get a temporary password.
You will be redirected to the set password and security questions page.
To understand the new policies and password self-service,
please review the document "New Password Policies" under Hints & Tips.

NASA Certificates Required

See the Configure Browser section for certificate installation instructions.

Active X Controls

If Active X controls are not enabled, please call your IT Support Personnel.
The PDL Helpdesk cannot help with this issue.

User's Guide

For NASA Users, the PDL User's Guide is available in EDMS,
Document Number D683-35473.

Non-NASA users, please call the PDL Helpdesk for assistance.

Support / Helpdesk

256-961-1265
MSFC-PDLhelpdesk@mail.nasa.gov
Helpdesk Hours : 9am - 3pm Monday - Friday
Voice mail and email left before 9am will be handled the same business day.
Voice mail and email left after hours will be handled the next business day.

Known Problems

PDL Known Issues & Workarounds

Hints & Tips


Turn OFF Pop-up Blocker



New Password Policies


Please review New Password Policies to familarize yourself with the new password policies and new self-service features.


Java Hints & Tips


See Java Hints & Tips to set up Java for PDL.


Adobe

Go To Adobe
Some PDL reports are viewed in Adobe Acrobat PDF format. To view these reports, the Reader must be installed.


Firefox

Install and Configure Firefox
Firefox is an alternative browser.


Please call the PDL Helpdesk with any MacIntosh computer issues