Get a PDL Account
Request a Payload Developer or an ISS Integrator Account.
The Helpdesk processes the account request, gets approval, assigns a Username and Password.
Configure the Browser
The Helpdesk provides support for IE, some support for Mozilla Firefox, and for Apple Macs.
PDL now requires Java 7
Any version of Java 7 should work.
If you are running Java 6, it will have to be upgraded to Java 7.
If the Security Warning (see Java7 Security Warning
please click the check box to accept the risk and then click Run.
This is a security feature of the latest Java update - Java 7 Update 45.
Software upgrades will be applied to eliminate the warning as soon as possible.
NASA Certificates Required
See the Configure Browser section for certificate installation instructions.
Active X Controls
If Active X controls are not enabled, please call your IT Support Personnel.
The PDL Helpdesk cannot help with this issue.
For NASA Users, the PDL User's Guide is available in EDMS,
Document Number D683-35473.
Non-NASA users, please call the PDL Helpdesk for assistance.
Support / Helpdesk
PDL Known Issues & Workarounds