Welcome to the

New Users

Get a PDL Account

Request a Payload Developer or an ISS Integrator Account. The Helpdesk processes the account request, gets approval, assigns a Username and Password.
Request Account


Configure the Browser. The Helpdesk provides support for IE, some support for Mozilla Firefox, and for Apple Macs.
Configure Browser


Login!
Login

USER SUPPORT

PDL and Java 7

PDL now works with any version of Java 7.
PDL recommends that you download the latest version - Java 1.7 Update 21.

NASA Certificates Required

See the Configure Browser section for certificate installation instructions.

Active X Controls

If Active X controls are not enabled, please call your IT Support Personnel.
The PDL Helpdesk cannot help with this issue.

User's Guide

For NASA Users, the PDL User's Guide is available in EDMS,
Document Number D683-35473.

Non-NASA users, please call the PDL Helpdesk for assistance.

Support / Helpdesk

256-961-1265
MSFC-PDLhelpdesk@mail.nasa.gov

Known Problems

PDL Known Issues & Workarounds

Hints & Tips

Turn OFF Pop-up Blocker

Passwords

(1) Passwords are case sensitive.
(2) Must contain at least 8 characters
(3) Cannot use the last 5 passwords
(4) Must contain at least 1 number
Forgot your password? Call the Helpdesk.

Team Management

Allows users to :

Collaborate on payload data

Be on multiple teams

Have multiple access privileges

Users MUST be on a team to access data.
Contact the Helpdesk or the Team Manager to join the team!

Note: Team Management does not apply to the CDH dataset.

Some PDL reports are viewed in Adobe Acrobat PDF format. To view these reports, the Reader must be installed.
Go To Adobe

Firefox is an alternative browser. Install and Configure Firefox

Please call the PDL Helpdesk with any MacIntosh computer issues