Welcome to the

New Users

Get a PDL Account

Request a Payload Developer or an ISS Integrator Account. The Helpdesk processes the account request, gets approval, assigns a Username and Password.
Request Account

Configure the Browser

The Helpdesk provides support for IE, some support for Mozilla Firefox, and for Apple Macs.
Configure Browser
Certificate Installation Instructions
Click on the link.
Click Open.
Click Install Certificate.
Click Next, Next, Finish, OK, OK.

Install CA NOCA Certificate
Install Treasury Certificate




New Feature

Java 1.7 Update 51 users, see Java 7 Update 51).

The PDL configuration has been changed to work with either Java 6 or Java 7.
If you have Java 7, a Security Warning (see Java7 Security Warning ) should appear.
Please click the check box to accept the risk and then click Run.
This is a security feature of the latest Java update - Java 7 Update 45.

NASA Certificates Required

See the Configure Browser section for certificate installation instructions.

Active X Controls

If Active X controls are not enabled, please call your IT Support Personnel.
The PDL Helpdesk cannot help with this issue.

User's Guide

For NASA Users, the PDL User's Guide is available in EDMS,
Document Number D683-35473.

Non-NASA users, please call the PDL Helpdesk for assistance.

Support / Helpdesk

Helpdesk Hours : 9am - 3pm Monday - Friday
Voice mail and email left before 9am will be handled the same business day.
Voice mail and email left after hours will be handled the next business day.

Known Problems

PDL Known Issues & Workarounds

Hints & Tips

Turn OFF Pop-up Blocker


(1) Passwords are case sensitive.
(2) Must contain at least 12 characters
(3) Cannot use the last 24 passwords
(4) Must contain at least 1 number
Forgot your password? Call the Helpdesk.

Team Management

Allows users to :
  • Collaborate on payload data
  • Be on multiple teams
  • Have multiple access privileges

  • Users MUST be on a team to access data.
    Contact the Helpdesk or the Team Manager to join the team!

    Note: Team Management does not apply to the CDH dataset.

    Go To Adobe
    Some PDL reports are viewed in Adobe Acrobat PDF format. To view these reports, the Reader must be installed.

    Install and Configure Firefox
    Firefox is an alternative browser.

    Please call the PDL Helpdesk with any MacIntosh computer issues